Guest Services & Care

"We take the time to review and update our services often and we train our staff to recognise that hospitality is about the heart and really caring about how someone’s experience unfolds with us. meet our team

We’ve thought of all the things you might need or want while you’re here and invite you to enjoy these “guest services”.
Parking & Car Storage Bike Hire Dining
  Guest Services Directory   VIP Loyalty Programme     Guest Internet services  
Family Facilities Concierge Business Traveller

Park Spa Hair & Body Products

Fitness and Health Services


We’d like you to feel “at home” when you stay with us! It is very important to us that  we achieve satisfaction in all that we provide to guests.


Reception & Porters service

Our reception and porter’s desks are manned 24-hours and our friendly staff are ready to help you with any queries, arrangements, or concerns you might have while staying with us.

We aim to make your experience here one that exceeds your expectations- whether it is with in rooms, whilst dining, relaxing in our lounge bar, conferencing, or making your way to/from the airport. We hope that in the midst of your travels to/from Auckland Airport you’ll leave us feeling refreshed and well taken care of- and we certainly hope you’ll be back time and time again to experience more of your “Auckland Airport Residence.”

"You’ll leave us feeling refreshed and well taken care of..."




Our Guarantee

"We aim to ensure that your stay is nothing but the best! Sometimes we won’t get it right and we’d like to hear from you so that we can fix the problem and/or make amends. Please feel free to provide us with feedback via our in-room guest comment cards or our online guest survey. Alternatively you may speak to our Duty Manager during your stay so that we can help you immediately."

Personalised Care

If you are a travel agent or corporate company and you’d like to discuss the specific needs your client or company group has for Auckland Airport Accommodation, conferencing, or dining - we’d love to hear from you!

You can view more about our services for travel agents or corportate companies by following the links, or please contact our sales and marketing team either by phone (09 275 4100) or using the form to the right.


Contact us


237 Fenton Street
Rotorua, 3010
PO Box 12065
Rotorua South,
Rotorua, 3045
phone 0800 538 466
 +64 9275 4100


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