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Provisions on cookies

Every time you use our online services, including applications, cookies and other tracking technologies can be used in a variety of ways. They make sure that the hotel website works, they analyze the traffic or they serve advertising purposes. These technologies are either used by us directly or by our business partners, including third-party service providers and advertisers who work with us. If you want to know more about cookies, how they are used and what you can do about them, keep reading.


What is a cookie

A cookie is a small data attachment that is placed in the browser of your computer or on your mobile device. So-called first party cookies are cookies served by the company that operates the domain on which the cookies are placed. If we allow third parties to use cookies through the website, these cookies are "third party cookies". In addition, a distinction is made between so-called session cookies and persistent cookies. Session cookies will only last until you close your browser. Persistent cookies have a longer duration and will not be automatically deleted when you close your browser. We have set ourselves the goal to use or allow cookies with a maximum duration of 90 days. Only in exceptional circumstances, such as for security purposes and if absolutely necessary, a cookie will have a longer duration. All these technologies are collectively referred to as "cookies" in these Cookies Terms.


How are cookies used

Cookies are used for various purposes. With the help of cookies, you will be identified as the same user on the different pages of a website, on different websites or in an app. We collect the following types of information through cookies: IP address, device ID, possibly encrypted customer number, respected websites, browser type, browsing information, operating system, Internet service provider, timestamp, information on whether you are advertising have responded to the URL, functions or activities used in the context of using the website or the apps.

Our website and apps use cookies for different purposes:

  • Technical Cookies

We want to provide our users with modern and user-friendly web pages and apps that automatically adapt to their wishes and needs. For this we use technical cookies in order to be able to show you our website and to ensure the correct function. You also use technical cookies to create the user account, log in and manage your bookings. These are absolutely necessary for the correct functioning of our website.

  • Functional cookies

We also use functional cookies to store your preferences and make our website and apps as efficient and user-friendly as possible.

  • Analytical cookies

We use cookies to gain insight into how users use our website and what works and what does not. We also use them to improve and develop our pages or apps, to analyze the effectiveness of advertisements and communications, and to ensure that we continue to be interesting and relevant. The data we collect includes the pages you visit, referring pages and exit pages, the platform you use, the emails you have opened and responded to, and dates and times.

This also means that we can collect data about your user behaviour on the website, such as the number of clicks on a particular page, the mouse movements, the scrolling activity, the search terms you entered, and the text that you enter in the fields enter. We also use analytic cookies as part of our online advertising campaigns to find out how users use our pages or apps after seeing an online ad. This includes advertising on the part of third parties. Our business partners may use analytical cookies to determine if their customers are using accommodation services integrated into their sites. Commercial Cookies: In addition to our own cookies, we use third party cookies to display personalized advertising on our and other websites. This process is called "retargeting". It is based on your activity on our website, for example, on the destinations you are looking for, the prestigious accommodations and prices displayed.


What options do you have

If you want to know more about cookies and how to manage or delete them, please visit all about and the help section of your browser. In the settings of browsers such as Internet Explorer, Safari, Firefox or Chrome you can determine which cookies are accepted and which are to be rejected. Where exactly you find these settings depends on your browser. The corresponding settings can be found with the help function of your browser. If you choose not to use certain technical and / or functional cookies, you may not be able to use some features on our website. If you have any questions about the provisions on cookies, please send an email to our data protection officer. These cookie terms may be amended from time to time. Keep checking this page regularly to stay up to date.